Terms & Conditions
Who we are
Seahorse Aquariums a limited company registered in Ireland with company number No. 437375 Our registered office is: Unit 3, St. Joans Industrial Estate, Turnpike Road, Ballymount, Dublin 22 Ireland.
Please read though these Terms & Conditions in conjunction with our Privacy Statement prior to using this website.
Your use of this website and any sub-domain of this Website is subject to our terms and conditions of use set out below and any other rules or policies that may be published on this Website. By using this Website you are agreeing, to be bound by these terms and conditions.
If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately. If you do not read our terms and conditions of use, you should not use this Website. These terms and conditions represent the entire understanding and agreement between you and Seahorse Aquariums relating to use of this Website, and supersede any and all prior statements, understandings or agreements whether oral or written, and shall not be modified except in writing, signed by you and by Seahorse Aquariums.
These terms and conditions apply only to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites. This Website is for use by people who are 16 years and over only.
The price listed on the Website (the "Price") for Seahorse products and products of 3rd party manufacturers (the "Products") will be as stipulated at the time when you place your order on the Website. Prices quoted are inclusive of VAT. We are entitled to make adjustments to the Price to take account of any increase in our supplier’s prices, or the imposition of any new taxes or duties.
Whilst we try and ensure that all details, descriptions and a prices that appear on Website are accurate errors can occur. We will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it and providing a refund of monies paid.
Making a Purchase Online
Making a purchase couldn’t be easier! Browse our range of products in our online store and click 'add to basket'. You can check the products you've added to your basket at any time by clicking on the basket icon at the top of the page. Creating an account is beneficial to you as you will be able to save your billing and delivery details for quicker shopping next time.The full Price and delivery charges will be displayed before you confirm final payment. Once you have clicked on the [proceed to checkout; order with obligation to pay] button, you have made a binding offer to purchase Products.
We offer two secure payment systems, Realex and paypal. All credit card transactions the 3D secure platform to ensure safety for your cards and our transactions
We shall then send you an acknowledgement of receipt of your order by email with a summary of the details of your order. This acknowledgement of receipt does not constitute acceptance by us of your order. Your offer is deemed to be accepted by us, upon those Products being delivered to you as detailed in the dispatch confirmation email or phonecall.Ownership of the Products will only pass to you when we have received full payment.
Use and Security
You are entirely responsible for any and all activities that occur under your Account. You agree to notify us immediately of any unauthorised use or any breach of security. You agree to abide by all applicable national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the Website. All information, designs, drawings and other specifications provided on the Website are the exclusive property of Seahorse Aquariumsand are for the sole purpose of giving an approximate description of the Products. This Website contains proprietary and confidential information of Seahorse Aquariumsand its licensors. You agree not to modify, reproduce, transmit, distribute, disseminate, sell, publish or broadcast any such material or content without the prior written approval of Seahorse Aquariums or any licensor.
We reserve the right at all times to place advertisements and promotions on the Website. Advertisers and sponsors on the Website are solely responsible for complying with all national and international laws (where relevant) and we exclude all liability howsoever arising there from.
Disclaimer of Warranties
Any information contained on the Website is not meant to be comprehensive and if you are inexperienced in using the Products or are unsure of your abilities, you should always seek expert advice and assistance or contact the Product manufacturer. The information contained in the Website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the Website is provided "as is" and "as available" and without representation or warranties of any kind either expressed or implied including merchantability, fitness for a particular purpose and all such warranties are expressly disclaimed to the fullest extent permitted by applicable laws. We do not warrant or represent that the use or the results of the use of the materials available through the Website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.
This Website is controlled and operated by Seahorse Aquariumsfrom Ireland. Seahorse Aquariumsdoes not make any representation that the materials, Products and/or the facilities or services offered through this Website are appropriate or suitable for use in countries other than Ireland, or that they comply with any legal or regulatory requirements of such other countries. In accessing this Website, you do so at your own risk and on your own initiative, and are responsible for compliance with local laws, to the extent any local laws are applicable.
Limitation of Liability
To the fullest extent permitted by applicable law, neither Seahorse Aquariumsnor any of its directors, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with your use of, or your inability to use, the materials, Products and/or facilities or services offered through this Website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if Seahorse Aquariums has been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable.
All content available on the Website, including but not limited to text, graphics, logos, button icons, page layout, underlying code, images, audio clips, video clips, data compilations and software, and the compilation thereof (collectively, the “Content”) is the property of Seahorse Aquariums, our affiliates or other relevant third parties and is protected by Irish and international copyright laws. The trademarks, logos, and service marks displayed on the Website (collectively, the “Trademarks”) are the registered and unregistered marks of Seahorse Aquariums, our affiliates, partners or licensors, in Ireland and other countries, and are protected by Irish and international trademark laws. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Seahorse Aquariumsor that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
For all livestock purchased which include live fish, Corals plants or other living items that need to be kept warm. We can only safely send the animals or items when the temperature leaving Dublin is not lower than 5 Degrees. This rules out shipping of live animals in the months of December through to April. Other times it will depend on the local forecast for that evening. All boxes are insulated and packed with heat pack - but in the freezing temperatures, these do not last long enough for the fish to survive.
We aim to have orders processed received before 4:00 pm Monday to Thursday on the same day and where an item is not in stock our staff will contact you to provide an estimated dispatch date. We know that fast delivery is important to you but like all Internet retailers we rely on commercial carriers and we rely on you to be available to accept courier deliveries.
We carry a very large stock and our active stock control system shows availability at the time you place an order. In the event we do not hold stock, we give you an estimated dispatch date, which is subject to stock availability with our suppliers. If due to stock availability we are likely to miss the estimated dispatch date, we will let you know as soon as possible by email or phone.
We use Fastway couriers for smaller packages (up to 25 kilo's) and live animals. GLS couriers are used for up to 30 Kilo package (not for live animals) and European shipments. For aquariums and cabinets or total of items that exceed the 30 kilo mark - we use Libra Trans for pallet deliveries which are also next day if the item is in stock. Please note that the pallet will be delivered as close as possible to your door via a drive or access that a pallet and pallet truck can operate on. The courier is not available to assist to help lift the goods into your house.
In relation to small packages you will receive an email with a tracking number that you can track delivery on their website from the evening the goods are sent out. This tracking number is needed to be used to contact either Seahorse Aquariums or Fastway courier's for any enquiries for the shipment - without this - we can't assist you with your queries. Delivery is usually next day Tuesday to Friday 8:00am to 5:00 pm, but can occasionally be subject to delays. We will not be held responsible for delivery delays due to adverse weather conditions and delivery charges will not be refunded on any occasion. If livestock is part of the shipment then we take responsibility for the live stock.
Two Delivery Attempts
Fastway couriers and GLS require a signature on delivery. If there is any possibility the delivery address will be unattended once your order has been dispatched it is essential that you contact them to arrange an alternative delivery time. Couriers will leave a card after the first delivery attempt and will attempt one further delivery (this will depend on your location) after which your order will be retained at one of their depots for collection. Collection information will be on the card left by the courier. If the goods are live stock then the goods will be returned to seahorse aquariums to put back in our systems.
Orders Returned to Our Website
If the courier is unable to deliver after two attempts your order will be held at their local depot for your collection. If you do not collect your order or contact the local depot within the next 2 days the item will be returned to our warehouse. If you require to have the shipment sent out again - then the standard shipping fee of €7 is required. This will also be charged for orders over €150 if the first shipping attempt is not successful and the goods are not collected from the depot.
Due to the fragile nature of glass aquariums we offer some ranges of larger aquariums for collection only. We contact you when your order has been placed to arrange a suitable time and date for collection from our warehouse the Red Cow roundabout. We carry out a thorough inspection of the aquarium with you at the time of collection to ensure you are totally satisfied. If you have any questions on availability just give us a call.
In common with all aquatic retailers we cannot accept claims for damages once you have inspected and taken delivery of your glass aquarium. It is therefore essential that you are satisfied that your aquarium is in good condition at the time you take delivery. If the aquarium is damaged you should contact us immediately. We will assess the damage and either arrange for replacement parts or a replacement goods.
You have the right to cancel an order within 7 working days of receipt. You must return the goods to us in new and unused condition in line with our Returns Policy. We must receive the goods within 21 days of the notice of cancellation during which time you are responsible for any loss or damage. Once received in new and unused condition we will refund the purchase price less the original carriage charges.
If faulty goods are received you must notify us within 7 working days. Where possible replacement parts will be dispatched and where not possible we will ask you to return the goods to us in line with our Returns Policy. Once we have verified the damage we will supply replacements as required. Where good returned to us are in good working order we are not able to refund your return postage costs and we reserve the right to deduct our original postage cost and a restocking fee from any refund.
We work with the manufactures to ensure their guarantees are honoured and we use best endeavours to resolve issues within the warranty period. We can only refund postage costs under the manufactures guarantee if the goods are returned to us within 7 days of the original purchase. We can only offer replacements parts or replacement goods when authorized by the manufacture. Under no circumstances should goods be returned to us without prior approval. We can only replace glass bulbs, tubes and lights if notified within 7 days of delivery.
Please be aware that aquarium pumps, filters, skimmers and other electrical goods emit noise during normal operation that you may consider to be excessive. You should be aware that manufacturers wording indicating noise levels are relative only and do not necessarily give indications of measured decibel levels. The return of good under these circumstances requires the agreement of the manufacturer and where goods returned are deemed to be in good working order by the manufacturer we are unable to offer a refund and may charge return postage.
To return goods you need to contact us via email in advance. Goods have to be returned to us at your expense. It is important that you obtain proof of posting as the goods are your responsibility until they are received by us. We can only refund postage costs if goods are returned within 7 days of purchase under the Replacement Policy. You should use the cheapest postage method available as we are not able to refund the cost of any special delivery service. We cannot refund postage for goods returned for any other reason and we reserve the right to deduct our original postage cost.
Modification of Terms
We reserve the right to change the terms and conditions of use or policies regarding the use of this Website at any time and to notify you by posting an updated version of the terms and conditions of use on this Website. It is your responsibility to check the most up to date version of these terms and conditions.
We shall not be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force majeure incident.
If any court of competent jurisdiction finds any provision of these terms and conditions to be void or unenforceable for any reason, then such provision shall be ineffective to the extent of the courts finding without affecting the validity and enforceability of any remaining provisions.
We may terminate the Website with or without cause at any time. In addition, we, in our sole discretion, may terminate your Account for violation of the letter or spirit of these terms and conditions.
Newsletter and Targeted Advertising
When you buy from Seahorse Aquariums and with your express authorisationwe'll sign you up for our e-mail newsletter, full of great news and special offers. These are only sent monthly so we won't be bombarding you with emails! If you want to unsubscribe, you can at any time by clicking the 'unsubscribe link' of the newsletters we send you.
We may engage in Targeted Advertising which allows us to develop personalised advertising so that it directly relates to offers that may be of interest to you. Advertisements are placed so as to reach consumers based on various traits such as demographics and consumer behavioural variables (such as product purchase history). Targeted Advertising enables us to more easily determine user preferences and purchasing habits, so that ads will more pertinent and useful for the consumers. If you would like to opt out of receiving such advertising, please click the “unsubscribe” link in the advertisement and follow the instructions.
Seahorse Aquariums Promotions
Seahorse Aquariums reserves the right to withdraw promotional codes at any time.When running promotions on the website, we reserve the right to prevent the use of additional discount codes / vouchers. Products within promotions cannot be purchased in conjunction with any other offers.
Best Before Dates
To get the very best out of our products. Please see best before dates displayed on our packaging.
If you have a complaint about Seahorse Aquariums, please contact us at
or via post to Seahorse Aquariums, Unit 3, St. Joans Industrial Estate, Ballymount, Dublin 22
These Terms shall be governed by and constructed in accordance with the laws of the Republic of Ireland and all disputes will be referred to the exclusive jurisdiction of the Irish Courts.