Seahorse Aquariums a
limited company registered in Ireland with company number No. 437375 Our
registered office is: Unit 3, St. Joans Industrial Estate, Turnpike Road,
Ballymount, Dublin 22 Ireland.
Please read though these
Terms & Conditions in conjunction with our Privacy Statement prior to using
Your use of this website
and any sub-domain of this Website is subject to our terms and conditions of
use set out below and any other rules or policies that may be published on this
Website. By using this Website you are agreeing, to be bound by these terms and
If you do not agree to
be bound by these terms and conditions, you should stop using the Website
immediately. If you do not read our terms and conditions of use, you should not
use this Website. These terms and conditions represent the entire understanding
and agreement between you and Seahorse Aquariums relating to use of this
Website, and supersede any and all prior statements, understandings or
agreements whether oral or written, and shall not be modified except in
writing, signed by you and by Seahorse Aquariums.
These terms and
conditions apply only to this Website. It does not extend to any websites
that can be accessed from this Website including, but not limited to, any links
we may provide to social media websites. This Website is for use by people who
are 16 years and over only.
The price listed on the
Website (the "Price") for Seahorse products and products of 3rd party
manufacturers (the "Products") will be as stipulated at the time when
you place your order on the Website. Prices quoted are inclusive of VAT. We are
entitled to make adjustments to the Price to take account of any increase in
our supplier’s prices, or the imposition of any new taxes or duties.
Whilst we try and ensure
that all details, descriptions and a prices that appear on Website are accurate
errors can occur. We will inform you of this as soon as possible and give you
the option of reconfirming your order at the correct price or cancelling it and
providing a refund of monies paid.
Making a Purchase
Making a purchase
couldn’t be easier! Browse our range of products in our online store and click
'add to basket'. You can check the products you've added to your basket at any
time by clicking on the basket icon at the top of the page. Creating an account
is beneficial to you as you will be able to save your billing and delivery
details for quicker shopping next time. The full Price and delivery
charges will be displayed before you confirm final payment. Once you have
clicked on the [proceed to checkout; order with obligation to pay] button, you
have made a binding offer to purchase Products.
We offer two secure
payment systems, Realex and paypal. All credit card transactions the 3D secure
platform to ensure safety for your cards and our transactions
We shall then send you an
acknowledgement of receipt of your order by email with a summary of the details
of your order. This acknowledgement of receipt does not constitute acceptance
by us of your order. Your offer is deemed to be accepted by us, upon those
Products being delivered to you as detailed in the dispatch confirmation email
or phonecall. Ownership of the Products will only pass to you when we have
received full payment.
Use and Security
You are entirely
responsible for any and all activities that occur under your Account. You agree
to notify us immediately of any unauthorised use or any breach of security. You
agree to abide by all applicable national and international laws and
regulations and are solely responsible for all acts or omissions that occur
under your usage, including the content of your transmissions through the
Website. All information, designs, drawings and other specifications provided
on the Website are the exclusive property of Seahorse Aquariums and are
for the sole purpose of giving an approximate description of the Products. This
Website contains proprietary and confidential information of Seahorse Aquariums and
its licensors. You agree not to modify, reproduce, transmit, distribute,
disseminate, sell, publish or broadcast any such material or content without
the prior written approval of Seahorse Aquariums or any licensor.
We reserve the right at
all times to place advertisements and promotions on the Website. Advertisers
and sponsors on the Website are solely responsible for complying with all
national and international laws (where relevant) and we exclude all liability
howsoever arising there from.
Disclaimer of Warranties
contained on the Website is not meant to be comprehensive and if you are
inexperienced in using the Products or are unsure of your abilities, you should
always seek expert advice and assistance or contact the Product manufacturer.
The information contained in the Website is for information purposes only and,
although we have made every effort to ensure the correctness of the information
contained herein, the information available through the Website is provided
"as is" and "as available" and without representation or
warranties of any kind either expressed or implied including merchantability,
fitness for a particular purpose and all such warranties are expressly
disclaimed to the fullest extent permitted by applicable laws. We do not
warrant or represent that the use or the results of the use of the materials
available through the Website or from third parties will be correct, accurate
timely, reliable or otherwise. We accept no liability in relation to any of the
above other than as may be provided for under your statutory rights.
This Website is
controlled and operated by Seahorse Aquariums from Ireland. Seahorse
Aquariums does not make any representation that the materials, Products
and/or the facilities or services offered through this Website are appropriate
or suitable for use in countries other than Ireland, or that they comply with
any legal or regulatory requirements of such other countries. In accessing this
Website, you do so at your own risk and on your own initiative, and are
responsible for compliance with local laws, to the extent any local laws are
To the fullest extent
permitted by applicable law, neither Seahorse Aquariums nor any of its
directors, employees, affiliates or other representatives will be liable for
loss or damages arising out of or in connection with your use of, or your
inability to use, the materials, Products and/or facilities or services offered
through this Website, including, but not limited to, indirect or consequential
loss or damages, loss of data, income, profit or opportunity, loss of or damage
to property and claims of third parties, even if Seahorse Aquariums has been
advised of the possibility of such loss or damages, or such loss or damages
were reasonably foreseeable.
All content available on
the Website, including but not limited to text, graphics, logos, button icons,
page layout, underlying code, images, audio clips, video clips, data
compilations and software, and the compilation thereof (collectively, the
“Content”) is the property of Seahorse Aquariums, our affiliates or other
relevant third parties and is protected by Irish and international copyright
laws. The trademarks, logos, and service marks displayed on the Website
(collectively, the “Trademarks”) are the registered and unregistered marks of Seahorse
Aquariums, our affiliates, partners or licensors, in Ireland and other
countries, and are protected by Irish and international trademark laws. This
Website may contain links to other sites. Unless expressly stated, these
sites are not under the control of Seahorse Aquariums or that of our
affiliates. We assume no responsibility for the content of such websites
and disclaim liability for any and all forms of loss or damage arising out of
the use of them. The inclusion of a link to another site on this Website
does not imply any endorsement of the sites themselves or of those in control
all livestock purchased which include live fish, Corals plants or other living
items that need to be kept warm. We can only safely send the animals or items
when the temperature leaving Dublin is not lower than 5 Degrees. This rules out
shipping of live animals in the months of December through to April. Other
times it will depend on the local forecast for that evening. All boxes are
insulated and packed with heat pack - but in the freezing temperatures, these
do not last long enough for the fish to survive.
aim to have orders processed received before 4:00 pm Monday to Thursday on the
same day and where an item is not in stock our staff will contact you to
provide an estimated dispatch date. We know that fast delivery is important to
you but like all Internet retailers we rely on commercial carriers and we rely
on you to be available to accept courier deliveries.
We carry a very large stock and our active stock control system shows
availability at the time you place an order. In the event we do not hold stock,
we give you an estimated dispatch date, which is subject to stock availability
with our suppliers. If due to stock availability we are likely to miss the
estimated dispatch date, we will let you know as soon as possible by email or
use Fastway couriers for smaller packages (up to 25 kilo's) and live animals.
GLS couriers are used for up to 30 Kilo package (not for live animals) and
European shipments. For aquariums and cabinets or total of items that exceed
the 30 kilo mark - we use Libra Trans for pallet deliveries which are also next
day if the item is in stock. Please note that the pallet will be delivered as
close as possible to your door via a drive or access that a pallet and pallet
truck can operate on. The courier is not available to assist to help lift the
goods into your house.
In relation to small packages you will receive an email
with a tracking number that you can track delivery on their website from the
evening the goods are sent out. This tracking number is needed to be used to
contact either Seahorse Aquariums or Fastway courier's for any enquiries for
the shipment - without this - we can't assist you with your queries. Delivery
is usually next day Tuesday to Friday 8:00am to 5:00 pm, but can occasionally
be subject to delays. We will not be held responsible for delivery delays due
to adverse weather conditions and delivery charges will not be refunded on any
occasion. If livestock is part of the shipment then we take responsibility for
the live stock.
Two Delivery Attempts
Fastway couriers and GLS require a signature on delivery.
If there is any possibility the delivery address will be unattended once your
order has been dispatched it is essential that you contact them to arrange an
alternative delivery time. Couriers will leave a card after the first delivery
attempt and will attempt one further delivery (this will depend on your
location) after which your order will be retained at one of their depots for
collection. Collection information will be on the card left by the courier. If
the goods are live stock then the goods will be returned to seahorse aquariums
to put back in our systems.
Orders Returned to Our
If the courier is unable to deliver after two attempts
your order will be held at their local depot for your collection. If you do not
collect your order or contact the local depot within the next 2 days the item
will be returned to our warehouse. If you require to have the shipment sent out
again - then the standard shipping fee of €7 is required. This will also be
charged for orders over €150 if the first shipping attempt is not successful
and the goods are not collected from the depot.
Due to the fragile nature of glass aquariums we offer
some ranges of larger aquariums for collection only. We contact you when your
order has been placed to arrange a suitable time and date for collection from
our warehouse the Red Cow roundabout. We carry out a thorough inspection of the
aquarium with you at the time of collection to ensure you are totally
satisfied. If you have any questions on availability just give us a call.
In common with all aquatic retailers we cannot accept
claims for damages once you have inspected and taken delivery of your glass
aquarium. It is therefore essential that you are satisfied that your aquarium
is in good condition at the time you take delivery. If the aquarium is damaged
you should contact us immediately. We will assess the damage and either arrange
for replacement parts or a replacement goods.
You have the right to cancel an order within 7 working
days of receipt. You must return the goods to us in new and unused condition in
line with our Returns Policy. We must receive the goods within 21 days of the
notice of cancellation during which time you are responsible for any loss or
damage. Once received in new and unused condition we will refund the purchase
price less the original carriage charges.
If faulty goods are received you must notify us within 7
working days. Where possible replacement parts will be dispatched and where not
possible we will ask you to return the goods to us in line with our Returns
Policy. Once we have verified the damage we will supply replacements as
required. Where good returned to us are in good working order we are not able
to refund your return postage costs and we reserve the right to deduct our
original postage cost and a restocking fee from any refund.
We work with the manufactures to ensure their guarantees
are honoured and we use best endeavours to resolve issues within the warranty
period. We can only refund postage costs under the manufactures guarantee if
the goods are returned to us within 7 days of the original purchase. We can
only offer replacements parts or replacement goods when authorized by the
manufacture. Under no circumstances should goods be returned to us without
prior approval. We can only replace glass bulbs, tubes and lights if notified
within 7 days of delivery.
Please be aware that aquarium pumps, filters, skimmers
and other electrical goods emit noise during normal operation that you may
consider to be excessive. You should be aware that manufacturers wording
indicating noise levels are relative only and do not necessarily give
indications of measured decibel levels. The return of good under these
circumstances requires the agreement of the manufacturer and where goods
returned are deemed to be in good working order by the manufacturer we are
unable to offer a refund and may charge return postage.
To return goods you need to contact us via email in
advance. Goods have to be returned to us at your expense. It is important that
you obtain proof of posting as the goods are your responsibility until they are
received by us. We can only refund postage costs if goods are returned within 7
days of purchase under the Replacement Policy. You should use the cheapest
postage method available as we are not able to refund the cost of any special
delivery service. We cannot refund postage for goods returned for any other
reason and we reserve the right to deduct our original postage cost.
Modification of Terms
reserve the right to change the terms and conditions of use or policies
regarding the use of this Website at any time and to notify you by posting an
updated version of the terms and conditions of use on this Website. It is your
responsibility to check the most up to date version of these terms and
shall not be liable for any failure to perform any of our obligations under
these terms and conditions which is caused by circumstances beyond our
reasonable control including, but not limited to any force majeure incident.
not constitute a waiver of such right or provision unless acknowledged and
agreed to by us in writing. The section titles in the terms and conditions of
use are solely used for the convenience of the parties and have no legal or
contractual significance. Any waiver of any provision of these terms and
conditions must be in writing and signed by Seahorse Aquariums to be
valid. A waiver of any provision hereunder shall not operate as a waiver of any
other provision, or a continuing waiver of the same provision in the future.
any court of competent jurisdiction finds any provision of these terms and
conditions to be void or unenforceable for any reason, then such provision
shall be ineffective to the extent of the courts finding without affecting the
validity and enforceability of any remaining provisions.
may terminate the Website with or without cause at any time. In addition, we,
in our sole discretion, may terminate your Account for violation of the letter
or spirit of these terms and conditions.
When you buy from Seahorse
Aquariums and with your express authorisation we'll sign you up for our
e-mail newsletter, full of great news and special offers. These are only
sent monthly so we won't be bombarding you with emails! If you want to
unsubscribe, you can at any time by clicking the 'unsubscribe link' of the
newsletters we send you.
We may engage in
Targeted Advertising which allows us to develop personalised advertising so
that it directly relates to offers that may be of interest to you.
Advertisements are placed so as to reach consumers based on various traits such
as demographics and consumer behavioural variables (such as product purchase
history). Targeted Advertising enables us to more easily determine user
preferences and purchasing habits, so that ads will more pertinent and useful
for the consumers. If you would like to opt out of receiving such advertising,
please click the “unsubscribe” link in the advertisement and follow the
Seahorse Aquariums Promotions
Aquariums reserves the right to withdraw promotional codes at any
time. When running promotions on the website, we reserve the right to
prevent the use of additional discount codes / vouchers. Products within
promotions cannot be purchased in conjunction with any other offers.
Best Before Dates
To get the very best
out of our products. Please see best before dates displayed on our packaging.
If you have a complaint about Seahorse
Aquariums, please contact us at