Aquariums a limited company registered in Ireland with company number No.
437375 Our registered office is: Unit 3, St. Joans Industrial Estate, Turnpike
Road, Ballymount, Dublin 22 Ireland.
you have any questions about how we look after your personal data, you can
writing, at the address above. Please mark your letter for the attention
of the Data Protection Officer.
email to this address email@example.com
telephone on: +353 4595650
SECTION 1: PROTECTING YOUR PRIVACY
‘Personal information’ refers
to any information which can identify an individual – either directly or
indirectly. It can refer, amongst other things, to a customer ID, or to one or
more specific identifying pieces of information, such as a name, email address
or postal address. Any personal information which you provide to us will be
securely stored, strictly in accordance with the Data Protection Acts, 1988 –
2003 and GDPR 2018.
What Personal Information do you collect about me?
When you browse our website
www.seahorseaquariums.com or carry out actions such as the following:
a customer account.
your contact details
amend or cancel and order
up to our mailing list, loyalty card scheme or subscribe to any other
services that we offer.
any competition, promotion or prize draw.
with us, whether by phone, text, email or social media.
Then, we may collect your personal information, including:
or mobile number
password and payment information
Service correspondence records
information about how you access and use our websites, including your IP
address, browser type, referring URL and operating system.
- for more information see below.
Information, records, invoices.
you a purchasing something on behalf of another person. Please ensure that
you have their permission to share their personal data and how we will use
What is done with this information?
We use your information for the
process your orders: We use relevant personal
information described above (including your name, address and payment
details) to process and deliver your order, add payments or refunds and to
notify you of the status of your order.
provide Customer Support: If you contact our Customer Service
(or vice versa), we will use your identification information to identify
you and other personal information such as your order information and
contact history to process your request and provide you with the best
service possible. We'll use your personal information to keep a record of
when and why you contact us and to keep your contact details up-to-date.
improve our website and services: We may use your personal
information to help analyse and understand how you use our products and
services, to develop more interesting and relevant products and services,
to improve our website, as well as to personalise the products and
services we offer you.
prevent or detect fraud or abuses of our sites, which may also include any
details you have provided to us in the course of your business with us.
Marketing: If you consent, we
will use your information to notify you of products or special offers that
may be of interest to you. We will send direct marketing communications to
you by email, text or Social Media. Your
consent to us to notify you of products and services in this manner, can
be withdrawn by you at any time via the "Opt out" option that
will form part of each of our communications with you. Please see below
for more information on third parties and cookies used to provide these
Market Research: we may contact you from time to time for feedback on
our products, for example, through product review request emails.
How long will you keep my information?
and order information will be kept securely on our system until you ask us
to remove it. However, please note that if you have ordered from us.
Seahorse Aquariums must comply with legal and and regulatory requirements.
long as we reasonably require for our legitimate interests.
List Subscriptions will remain active until you opt out from specific
- please refer to the section below.
may keep a record of any correspondence with you, for example if you have
made a complaint about service or product, for as long as is necessary to
protect us from legal claim.
we no longer have a need to keep your information, we will delete it.
However, please note where you have unsubscribed from our marketing
communication, we will keep a record of your email to ensure we do not
send you marketing emails in the future.
SECTION 2 – CONSENT
How do you get my consent?
you provide us with personal information to create a customer account,
join our loyalty scheme, complete a transaction, verify your credit card,
place an order, arrange for a delivery or return a purchase, we imply that
you consent to our collecting it and using it.
How do I withdraw my consent?
change your mind, you may unsubscribe to all communications.
transaction data will be maintained as required by law.
opt-out by clicking the unsubscribe link on our emails or contacting us
at firstname.lastname@example.org or mailing us at: Seahorse Aquariums, Unit
3 St. Joan’s Industrial Estate, Ballymount, Dublin 22 Ireland.
SECTION 3 - MARKETING
We may use your personal data to
send you marketing messages by email or text. Some of these messages may be
tailored to you, based on your previous browsing or purchase activity, and
other information we hold about you.
If you no longer want to receive,
communications from us, you can unsubscribe at any time by contacting us,
clicking on the ‘unsubscribe’ link in any email, or updating your settings in
your customer account. If you unsubscribe from marketing, please note we may
still contact you with service messages from time to time (e.g. order and
You may also see ads for our Site
on third party websites, including on social media. These ads may be tailored
to you using cookies (which track your web activity, so enable us to serve ads
to customers who have visited our Site). Where you see an ad on social media,
this may because we have engaged the social network to show ads to our
customers, or users who match the demographic profile of our customers. In some
cases, this may involve sharing your email address with the social network. If
you no longer want to see tailored ads you can change your cookie and privacy
settings on your browser and these third-party websites.
SECTION 4 - DISCLOSURE
We may disclose your personal
information if we are required by law to do so or if required to fulfil our
obligations under our agreement with you. E.g. provide your Name, Address and
email address address to the courier to have your purchases delivered ,
Fastway, GLS & JMC, Seahorse Employees.
SECTION 5 – E -COMMERCE
Our store is hosted on the Nitrosell
platform and our till system is hosted by Premier Epos They provide us with
online e-commerce platforms that allows you to buy our products and use our
Payment through our website can be
made via our secure check out pages using secure 3rd party
payment service providers, e.g. credit card processors.
Nitrosell and Premier Epos are
compliant and have the requirements help ensure the secure handling of credit
card information by our store and its service providers.
Please note, certain third-party
service providers, such as payment gateways and other payment transaction processors,
have their own privacy policies in respect to the information we are required
to provide to them for your purchase-related transactions.
In particular, remember that
certain providers may be located in or have facilities that are located in a
different jurisdiction than either you or us. So, if you elect to proceed with
a transaction that involves the services of a third-party service provider
other legal obligations may be placed upon them by the laws of their
SECTION 7 - LINKS
When you click on links on our
website, they may direct you away from our site. We are not responsible for the
privacy practices of other sites and encourage you to read their privacy
SECTION 9 - SECURITY
To protect your personal
information, we take reasonable precautions and follow industry best practices
to make sure it is not inappropriately lost, misused, accessed, disclosed,
altered or destroyed.
In addition, we limit access to
your personal data to those employees, agents and other third parties who have
a business need to know. They will only process your personal data on our
instructions and they are subject to a duty of confidentiality.
If you provide us with your credit
card information, the information is encrypted using the secure socket layer
technology (SSL). Our website platform follows all PCI-DSS Level 1 requirements
and implement additional generally accepted industry standards.
SECTION 10 - COOKIES
A Cookie is a small file that resides on your computer’s hard
drive and often contains an anonymous unique identifier and is accessible only
by the web site that placed it there, not any other sites. Cookies are not
computer programs and can't read other information saved on your hard drive.
They cannot be used to disseminate viruses, or get a user's email address etc.
They only contain and transfer to the website as much information as the users
themselves have disclosed to that website.
and thus you will not need to re-enter certain information every time you shop
information or any other personal information.
You may delete Cookies; however, you may lose any information that
enables you to access the Web Site more quickly or enjoy a custom user
experience. You can choose to enable or disable Cookies in your web
browser. By default, your browser will accept Cookies, however this can be
altered. For further details please consult the help menu in your
browser. Disabling Cookies may prevent you from using the full range of
Services available on our Web Site.
More information on the cookies Seahorse Aquariums use, is
available upon request.
SECTION 11 - CHILDREN
Our Site is not intended for, and
should not be used by, children under the age of 16. We do not knowingly
collect personal data from children under 16.
We reserve the right to modify this
clarifications will take effect immediately upon their posting on our website.
If we make material changes to this policy, we will notify you here that it has
been updated, so that you are aware of what information we collect, how we use
it, and under what circumstances, if any, we use.
SECTION 13 - QUESTIONS AND CONTACT INFORMATION
In compliance with The EU GDPR
Directive 25th May 2018, if you would like to: access, correct, amend or delete
any personal information we have about you, register a complaint, or simply
want more information, contact our Privacy Compliance Officer by email or post
at the address given in the ‘Who We Are’ section above.
If you have any queries about our